1. About the Service

Call Home is a subscription-based telecommunications service providing a virtual landline number accessible via the 3CX application to enable inmates to contact family members via a landline destination.

The service provides access to a dedicated landline number only.

Call forwarding, call diversion, call redirection, onward routing to mobile numbers, or third-party call management functionality is not supported, permitted, or enabled by this service.

Access to the virtual landline number via the 3CX application constitutes delivery of the service.

2. No Affiliation with Correctional Facilities

Call Home is not affiliated with any correctional facility, government department, or inmate telephone provider.

Customers are responsible for ensuring that use of the service complies with the rules and policies of the relevant correctional facility.

We are not responsible for:

• Suspension, cancellation, or blocking of numbers by correctional facilities;
• Changes to facility policies;
• Refusal by a facility to permit calls to a particular number.

Call Home does not represent customers in dealings with correctional authorities.

3. Subscription Plans

The service is offered on a recurring subscription basis:

• $39 per month (billed monthly); or
• $90 every three (3) months (billed quarterly).

By completing checkout, you authorise recurring charges to your nominated payment method in accordance with your selected plan.

Subscriptions renew automatically at the end of each billing period unless cancelled before the next billing date.

4. Automatic Renewal

Subscriptions automatically renew at the end of each billing period.

It is the customer’s responsibility to cancel the subscription before the next billing date if the service is no longer required.

Non-use of the service does not constitute cancellation.

Renewal reminder emails may be sent as a courtesy. Failure to receive or read a reminder does not prevent renewal.

5. Cancellation

Subscriptions may be cancelled at any time via the secure billing portal available on our website.

Cancellation takes effect at the end of the current billing period.

If cancellation occurs after a renewal payment has been processed, the subscription will terminate at the end of the renewed period unless otherwise agreed.

6. 7-Day Initial Purchase Guarantee

New customers may request a full refund within seven (7) calendar days of their initial purchase if the service is not suitable.

To be eligible:

• The refund request must be made within 7 calendar days of the initial payment;
• The guarantee applies to the first payment only;
• The guarantee does not apply to subscription renewals.

7. Renewal Refund Requests

Renewal payments are not refundable except:

• Where required under Australian Consumer Law; or
• At our sole discretion.

Where a renewal payment has been processed and the service has not been materially used, we may consider a refund request made within 24 hours of renewal.

Approval of such requests is at our sole discretion.

8. Payment Processing

Payments are processed securely via Stripe.

By subscribing, you authorise Stripe and Call Home to charge your nominated payment method according to your selected subscription plan.

We do not store full card details on our servers.

9. Payment Disputes and Chargebacks

Customers agree to contact us directly to resolve any billing concerns before initiating a payment dispute or chargeback.

Where a chargeback is initiated for a valid recurring subscription payment, we reserve the right to:

• Provide evidence of authorisation, recurring consent, and service access to the payment provider;
• Suspend or terminate the account;
• Restrict future access to services.

10. Service Availability

Access to the virtual landline number via the 3CX application constitutes delivery of the service.

We do not guarantee uninterrupted availability and are not liable for interruptions caused by:

• Third-party telecommunications providers;
• Internet service providers;
• Correctional facility systems;
• Technical outages beyond our control.

11. User Responsibilities

Customers are responsible for:

• Ensuring the 3CX application is compatible with their device;
• Maintaining accurate billing details;
• Cancelling the subscription if no longer required;
• Ensuring compliance with relevant correctional facility policies.

12. Account Suspension or Termination

We may suspend or terminate a subscription where:

• Payment fails;
• Fraudulent or abusive behaviour is suspected;
• A chargeback is initiated without prior attempt to resolve the issue;
• The service is used in a manner inconsistent with these Terms.

13. Limitation of Liability

To the extent permitted by law, Call Home is not liable for indirect, incidental, consequential, or economic loss arising from use of the service.

Nothing in these Terms excludes, restricts, or modifies rights that cannot be excluded under the Australian Consumer Law.

14. Privacy and Data Collection

We collect limited personal and technical information (including IP address and timestamps) to:

• Provide the service;
• Prevent fraud;
• Manage billing disputes.

Further information is available in our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on our website with a revised effective date.

Continued use of the service after changes are published constitutes acceptance of the revised Terms.